Return instructions - EU countries:

  1. Fill in the Return Form and reseal the product in the original box
  2. Send the package back to us with any delivery company or by Post Mail

We can only accept returns sent back within 14 days of receipt of your order. The return shipping is at your cost.

All items must be returned in their original condition, keeping the original packaging intact, labels included. We only accept as valid returns items that have no deterioration other than manufacturing defects (if any). We cannot accept worn or soiled items.

For size exchanges, please state the requested size on the return form. The exchange can be confirmed depending on availability.

In case of a valid return, your Paypal account will be credited within 15 days after we receive the returned products.

We cannot accept responsibility for items lost in transit. Please send your returned items through registered post and please retain proof of posting.

No refund will be considered if the return instructions are not complied with, as stated above.

Send it to/ RETURN ADDRESS:
SC SURFACE ANATOMY SRL (not MURMUR)
16 Doctor Burghelea Street
Bucharest, 024032
Romania


Return instructions - non-EU countries:

  1. Fill in the Return Form and reseal the product in the original box
  2. Send the package back to us with any delivery company or by Post Mail

We can only accept returns sent back within 14 days of receipt of your order. All items must be returned in their original condition, keeping the original packaging intact, labels included.

We only accept as valid returns items that have no deterioration other than manufacturing defects (if any). We cannot accept worn or soiled items.

For size exchanges, please state the requested size on the return form. The exchange can be confirmed depending on availability.

In case of a valid return, your Paypal account will be credited within 15 days after we receive the returned products.

We cannot accept responsibility for items lost in transit. Please send your returned items through registered post or other trustable delivery company and please retain proof of posting/delivery documents.

No refund will be considered if the return instructions are not complied with, as stated above.

The shipping documents must be filled with the following details:

DECLARED AMOUNT:
Same as on the invoice for the product you’re returning
SEND IT TO/ COMPANY NAME:
SC SURFACE ANATOMY SRL
(not MURMUR)

ADDRESS:
16 DOCTOR BURGHELEA STREET
Bucharest, 024032
Romania