GENERAL

Murmurstore.com (called “murmurstore.com” or “we”) is the property of SC SURFACE ANATOMY SRL, 1st Miraslau Street, Bucharest, Romania, under no. J40/3101/2010, unique registration code RO26697140. In order to buy from murmurstore.com, you must fill in your details onto our website.
Access and use of this website and the products and services available through this website (collectively, the “services”) are subject to the following terms and conditions (“T&C”). By using the services, you are agreeing to all of the T&C, as we may update or modify the T&C from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions. Placing orders on this website means your acceptance of the T&C.

 

PAYMENT

The payment of your orders will be made by your choice. You can pay either by credit/debit card (Visa or MasterCard), through Paypal or cash on delivery, just for Romania. In order to pay through Paypal, you must register directly when you make the check-out. It’s easy and it takes only a few minutes, and also there are no fees for you.

 

SHIPPING AND DELIVERY

Shipping for Romania is free, with Fan Courier.
We ship internationally to 90 countries with Express Mail Service:
ALBANIA, ALGERIA, ARGENTINA, AUSTRALIA, AUSTRIA, BELARUS, BELGIUM, BOSNIA AND HERZEGOVINA, BRAZIL, BULGARIA, CANADA, CENTRAL AFRICAN REPUBLIC, CHILE, CHINA, COTE D’IVOIRE, COLOMBIA, CROATIA, CUBA, CYPRUS, CZECH REPUBLIC, DEMOCRATIC REPUBLIC OF CONGO, DENMARK, DJIBUTI, ECUADOR, EGYPT, EL SALVADOR, ESTONIA, ETHIOPIA, FINLAND, FRANCE, GABON, GERMANY, GHANA, GREECE, GUINEA, HONG KONG, HUNGARY, INDIA, INDONESIA, IRAN, IRELAND, ISRAEL, ITALY, JAPAN, JORDAN, KENYA, LATVIA, LITHUANIA, LUXEMBOURG, MACEDONIA, MADAGASCAR, MALDIVES, MALTA, MAURITANIA, MAURITIUS, MEXICO, MOLDOVA, MOROCCO, MOZAMBIQUE, NETHERLANDS, NEW ZEELAND, NIGER, NIGERIA, NORWAY, PAKISTAN, PAPUA NEW GUINEA, POLAND, PORTUGAL, QUATAR, REPUBLIC OF SERBIA, RUSSIA, SENEGAL, SINGAPORE, SLOVAKIA, SOUTH KOREA, SPAIN, SUDAN, SWEDEN, SWITZERLAND, TAIWAN, TANZANIA, THAILAND, TUNISIA, TURKEY, UKRAINE, UNITED ARAB EMIRATES, UNITED KINGDOM, USA, VENEZUELA, VIETNAM.

Or UPS for special requests.

If you don’t find your country in the list above, please write to us at: sales@murmur.ro, and we will give you another choice of shipping.
Murmur basics are on stock and can be delivered right away (except weekends and National Holidays).

Please consider that it takes between 5-7 working days for us to create Murmur items from the day it was ordered (except weekends and National Holidays).
The shipping takes between 2 to7 days in Europe, and up to 12 days in the rest of the World, depending on the country.
The package will be brought to your door. Only in case the courier doesn’t find you at the address indicated, you will receive a notice, and you will have to pick up the package from the Post Office.

CUSTOMS & DUTY

Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

 

RETURN POLICY

You may return the products that you have received within 14 days, starting the next day after receiving. The return shipping is at your cost. We recommend that you retain the proof of return shipping.
You will find return instructions in the package. Please return the products in the original package, with all labels on and along with the completed return form.

It shall be considered a valid return any return which complies with the return instructions from the original package and which has no deterioration other than manufacturing defects (if any).

No refund will be taken into consideration if the return instructions are not strictly respected. In case the product has any deterioration other than the manufacturing defects (if any), murmurstore has the exclusive and unilaterally right to decide a partial refund accordingly.

In case of a valid return, your Paypal account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation. The address for the return shipment is: 75A Icoanei Street, Bucharest 2, 020454, Romania.

 

PRICE POLICY

The prices are set in euro currency, they include VAT (where applicable) , but don’t include delivery costs.

 

PRIVACY POLICY

SC SURFACE ANATOMY SRL, the owner of www.murmurstore.com,  is a data controller registered at The National Supervisory Authority For Personal Data Processing under the Notification no 0007291, guarantees the confidentiality of your personal data and  will retain and use  your personal data only for processing the orders, for legal reasons and for marketing purposes.

We need your following informations: name and first name from your identity card, e-mail address, delivery address, telephone number, social security number/ID or passport identification data.