Shipping and delivery

We ship internationally to 90 countries with Express Mail Service, and with Fan Courier in Romania. For Romania the shipping is free. You can find here the list of the 90 countries:

Albania, Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Cote D’ivoire, Columbia, Croatia, Cuba, Denmark, Djibuti, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates, Estonia, Etiopia, Finland, France, Gabon, Germany, Ghana, Greece, Guineea, Hong Kong, India, Indonezia, Iordania, Iran, Ireland, Israel, Italy, Japan, Kenia, Latvia, Lithuania, Luxemburg, Macedonia, Madagascar, Maldive, Malta, Marocco, Maurice, Mauritania, Mexico, Moldova, Mozambique, Niger, Nigeria, Norway, New Zeeland, Netherlands, Pakistan, Papua New Guinee, Poland, Portugal, Quatar, Cech Republic, Central African Republic, South Koreea, The Democratic Republic Of Congo, Rusia, Senegal, Republic Of Serbia, Singapore, Slovakia, Spain, Usa, Sudan, Sweden, Thailand, Taiwan, Tanzania, Tunisia, Turkey, Ukraine, Hungary, United Kingdom, Venezuela, Vietnam.

If you do not find your country in the list above, please write to us at: sales@murmur.ro, and we will give you another choice of shipping.

Please consider that it takes between 2 – 7 working days for us to create Murmur pieces from the day it was ordered (except weekends and National Holidays). The shipping takes between 2 to 7 days in Europe, and up to 12 days in the rest of the World, depending on the country. The package will be brought to your door. Only in case the courier doesn’t find you at the address indicated, you will receive a notice, and you will have to pick up the package from the Post Office.

 

Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

Return policy

You may return the products within 14 days, starting the next day after receiving. The return shipping is free only for Romania. If you are an international customer the return shipping is at your cost. We recommend that you retain the proof of return shipping. You will find return instructions in the package. Please return the products in the original packaging, with all labels on and along with the completed return form.

It shall be considered a valid return any return which complies with the return instructions from the original packaging and which has no deterioration other than manufacturing defects (if any).

No refund will be taken into consideration if the return instructions are not strictly respected. In case the product has any deterioration other than the manufacturing defects (if any), murmurstore has the exclusive and unilaterally right to decide a partial refund accordingly. In case of a valid return, your Paypal account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation.

The address for the return shipment is: 75A Icoanei Street, Bucharest 2, 020454, Romania.